Case IH is pleased to recognize Town and Country Implement in Rock Valley, IA for achieving Pinnacle Excellence status in all six areas of their business – Parts, Operations, Service, Marketing, Sales and AFS.
The Pinnacle Excellence Program is a company-wide initiative developed cooperatively by Case IH and the Case IH Dealer Advisory Board to help dealers deliver a best-in-class experience in today’s constantly changing agriculture landscape. It recognizes dealerships for achievement in the key areas identified as important to success by both dealers and Case IH.
“The Pinnacle Excellence Program serves as the blueprint to help Case IH dealers evolve into best-in-class businesses to better serve our customers and meet the increasing demands required to sell, service and maintain sophisticated agricultural equipment,” says Jim Walker, Case IH Vice President of North American agricultural business.
Ivan Dorhout of Town and Country Implement is proud to receive the highest honor of the Case IH Company with the Pinnacle Achievement. Over 450 of the nearly 800 dealerships completed the pinnacle assessment and as a result of that, only 16 dealerships received the Pinnacle Excellence Award for the 2016 year.
“This is an award that the whole company worked on,” Ivan said. For the service team, parts team, office team, sales team & management. It has taken a lot of work, a lot of training and a lot of customer service. We appreciate what each employee has done for their part in earning this.
Town and Country Implement is an Equipment Dealership that was established in 1979 with a focus on integrity and customer service. They continue to put excellence first and provide quality equipment, competitive pricing and highly trained technicians to help the customer improve their business by providing solutions for their customers. “Receiving this award is a big complement to our employees,” Ivan said, “as it reflects the training and commitment we have to better serve our customers.”
The six areas where Case IH dealerships are evaluated are:
Parts – customer satisfaction; retail selling environment; personnel competency and training; and inventory management processes.
Operations –leadership and team development; process improvement; business planning; commitment to a safe, well-organized work environment; professional career development; and standard operating policies and procedures.
Service – ability to support customer and product requirements; representation of a positive, professional brand image; commitment to high levels of technical competency; maintaining a safe, well-organized and well-equipped service environment; and competency and training of service personnel.
Marketing – strategic marketing efforts; promotion of the Case IH brand and individual dealership; proper retailing and merchandising environments; participation in advertising and promotions; and customer relationship management.
Sales –retail sales environment; personnel competency and training; sales pursuance methodology and technology; and customer satisfaction process.
AFS – Dealerships are evaluated and certified on their capability to deliver and support Case IH precision farming products.
Town and Country Implement is a leader in agriculture sales, parts & service committed to collaborating with its customers to develop the most powerful, productive, reliable equipment – designed to meet today’s agricultural challenges.